Terms and Conditions once69 — A Clear and Transparent Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you as the user ("User") and once69 ("Platform") regarding the use of all services offered through the once69.net website and related mobile applications.

By accessing, registering, or using the once69 platform, you confirm that you have read, understood, and agreed to comply with all terms stated herein, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Once69 reserves the right to update or modify these Terms at any time without prior notice. Continued use of the platform after any changes are posted constitutes acceptance of the updated terms.

2 Account Eligibility

To be eligible to register and use the once69 platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Have the legal capacity to enter into a legally binding agreement.
• Not appearing on the list of individuals who have self-excluded from gambling platforms.
• Not a resident or citizen of any region or country that prohibits the use of online gambling platforms.
• Not an employee, contractor, or immediate family member of an once69 employee.

3 Registration & Identity Verification (KYC)

Each user is only permitted to hold one (1) active account at once69 at any one time. Registering multiple accounts using the same or different information is strictly prohibited.

All information provided during registration must be accurate, complete, and up to date. once69 reserves the right to request identity verification (KYC) before processing any withdrawal or when suspicious account activity is detected.

Documents that may be required for KYC verification include:

• A valid copy of MyKad or passport.
• Recent bank statement or proof of residential address.
• Any additional information required by the once69 compliance team.

KYC verification is typically completed within 24 hours on business days. You will be notified via email or in-app notification once the process is complete.

4 Deposits & Withdrawals

Once69 supports a range of local Malaysian payment methods including DuitNow, FPX, and domestic bank transfers. All deposits are processed instantly and credited to your once69 account.

Regarding deposits:

• The minimum deposit amount is as stated on the Deposit page.
• Once69 does not charge any processing fees for deposits.
• Deposits may only be made using payment methods registered in the account holder's name.
• Third-party deposits are not permitted.

Regarding withdrawals:

• Withdrawals require completed KYC verification before they can be processed.
• Withdrawal processing times range from 15 minutes to 24 hours depending on the chosen method.
• Minimum and maximum withdrawal amounts are subject to once69's current policy.
• Withdrawals to bank accounts not registered under the once69 account holder's name will not be processed.

5 Bonuses & Promotions

Once69 offers a variety of bonuses and promotions for new and existing users. All offers are subject to the specific terms and conditions stated alongside each promotion.

• Each bonus carries a wagering (rollover) requirement that must be fulfilled before withdrawals are permitted.
• Bonus validity periods are limited — please check the expiry date of each offer.
• Bonuses may only be used on the game types specified in the relevant promotion terms.
• Once69 reserves the right to cancel bonuses if there are signs of misuse or fraud.
• Only one welcome bonus is allowed per user.
• Bonuses are non-transferable between accounts.

Once69 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes will not affect bonuses already credited and currently in the wagering process.

6 Game Rules

All games on the once69 platform are operated using a certified random number generator (RNG) that has been independently audited to ensure fair and transparent outcomes.

Users agree that:

• The outcome of all games is final and cannot be disputed once completed.
• Technical faults or internet connection disruptions are not grounds for claiming winnings.
• The use of external software or methods intended to gain an unfair advantage is prohibited.
• For Sports Betting, once69 uses trusted match data sources. In the event of a data discrepancy, once69's records are final.

Once69 reserves the right to withhold winnings payments while an investigation is conducted if there is suspicion of fraud or manipulation in any game.

7 Usage Prohibitions & Restrictions

Users are strictly prohibited from doing the following on the once69 platform:

• Registering or using an account on behalf of another person.
• Transferring funds between different once69 user accounts.
• Using any automated software, bots, or technical methods to access or manipulate games.
• Conducting money laundering activities through the platform.
• Colluding with other players to manipulate game outcomes.
• Abusing promotions through methods not intended or anticipated by once69.

8 Account Security & Privacy

Users are solely responsible for keeping their once69 account login credentials secure. This includes your username, password, and any two-factor authentication (2FA) codes.

• Do not share your login credentials with anyone.
• Always log out after using the platform, especially on public devices.
• Report any suspicious activity on your account to the once69 support team immediately.

Once69 protects user data with industry-standard SSL encryption. Your personal information will not be shared with third parties without your consent, except as required by law. For more information, please refer to Privacy Policy ours.

9 Account Termination & Suspension

Once69 reserves the right to suspend or terminate a user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Failed identity verification or invalid documents.
• Suspected fraudulent activity, manipulation, or money laundering.
• Requests from law enforcement agencies or relevant authorities.
• At the user's own request for self-exclusion.

Users may also request account closure at any time by contacting the once69 support team. Valid account balances will be processed for withdrawal once all wagering requirements are met and no issues are pending.

10 Changes to Terms

Once69 reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Changes will take effect immediately upon being posted on the once69.net website.

Users are advised to review this page periodically. The "updated" date at the top of this page indicates when changes were last made. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

11 Dispute Resolution

If you have any complaints or disputes regarding your use of the once69 platform, please follow the procedure below:

• Step 1: Contact the once69 support team via live chat or support email within 72 hours of the disputed incident.
• Step 2: Provide full details including your account number, date and time of the incident, and any relevant supporting evidence.
• Step 3: Our team will investigate and respond within 5 business days.
• Step 4: If you are not satisfied with the outcome, you may request a review by once69 senior management.

Management's decision upon completion of the review is final and binding. once69 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe.

12 Limitation of Liability

Once69 and its related parties shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use this platform, including but not limited to financial losses from betting activity.

Users acknowledge and agree that online gambling involves financial risk and that any decision to play or place bets is a personal choice made consciously without any pressure from once69.

Once69's maximum total liability to any user in any situation shall not exceed the net deposit amount made by that user in the 30 days prior to the liability claim being raised.

For further inquiries regarding these Terms and Conditions, please contact the once69 support team, available to assist you at any time.