Once69 believes online gaming should be enjoyable entertainment, not a burden. We provide a range of tools and resources to help you stay in control at all times.
All these tools are available directly within your account — no need to contact support to activate them.
Set the maximum deposit amount you allow within a given period. This limit takes effect immediately once set. To lower the limit, changes are processed instantly. To raise the limit, a 48-hour waiting period applies.
Cap the amount you're willing to lose in a day, week, or month. Once the limit is reached, the platform will automatically block further betting until the set limit period resets.
Set a maximum time limit for each gaming session. Once the set duration is reached, you will receive a notification and the session will be ended. This helps ensure you don't play for too long without realising it.
If you feel you need a short break, use the self-pause mode to temporarily block access to your account — from 24 hours up to 6 weeks. During the pause period, no transactions or betting can be made.
For a more serious commitment, the self-exclusion option lets you block access to your once69 account for 6 months, 1 year, 5 years, or permanently. This option cannot be reversed during the chosen period.
Once69 sends notifications when you are close to reaching a set limit, when a gaming session has gone on too long, or when your account activity shows a pattern worth noting. All of this is to keep you informed and aware.
At once69, we fully understand that online gambling can be a genuinely enjoyable experience — the anticipation of results, the thrill of a win, or simply a way to unwind after a long day. But we also know that for some people, what starts as entertainment can turn into something more serious if not properly managed.
That's why, from the very beginning, once69 built this platform with responsible gaming as one of its core pillars — not just to meet requirements, but because we genuinely care about our users' wellbeing. Players who play within healthy limits are happy players, and happy players are what we're in this for the long run.
Responsible gaming means playing with full awareness — knowing your limits, playing with money you can afford to lose, and treating gaming as entertainment rather than a source of income. It doesn't mean you can't enjoy the games fully; it means you enjoy them in a way that doesn't affect your daily life, finances, or relationships.
Once69 users who play responsibly typically set a budget before they start, don't chase losses, know when to stop, and never play with money needed for essentials such as rent, bills, or family meals.
Once69 operates on the belief that a healthy business is built on a responsible foundation. We do not want the growth of our platform to come at the cost of user wellbeing. Every ringgit spent by a user playing beyond their means is money we do not want in our account — because it comes at too high a price for that user to pay.
In this industry, some platforms turn a blind eye to these issues. once69 chooses a different approach. We invest in gaming pattern detection systems that can identify early warning signs, and our team is trained to respond in a way that respects user dignity while offering the support they need.
Not everyone notices when gaming starts affecting their life. This is common and nothing to be ashamed of. What matters is recognising the early signs and taking action before things get more serious. If you find yourself thinking about gaming even while doing other things, playing to escape stress or problems, or hiding your gaming activity from loved ones — those are signs worth paying attention to.
Once69 is here to help. The control tools we provide are free, easy to use, and available 24 hours a day. Our support team can also help you set limits or process a self-exclusion request at any time, with no judgement.
If you recognise yourself in any of the signs on the right, that's not a weakness — it's a sign of courage to acknowledge it. Reach out to the once69 support team for help, free from any judgment.
All these tools are accessible directly from your account settings. No complicated process — everything is designed to be simple and quick.
Login → Account Settings → Responsible Gaming → Deposit Limit. Select the period (daily / weekly / monthly) and enter the amount. The limit takes effect immediately. To reduce the limit, changes are processed instantly. To increase the limit, a 48-hour waiting period applies for added protection.
Go to Settings → Responsible Gaming → Loss Limit. Select the period and enter the maximum loss amount you're comfortable with. Once the limit is reached, the system will automatically block further betting with no additional action required from you.
Settings → Responsible Gaming → Self-Pause. Choose a pause period from 24 hours to 6 weeks. Your account will be blocked immediately and cannot be accessed during this period. Funds in your account remain safe and can be withdrawn once the pause period ends.
Contact the once69 support team via live chat or email to request a long-term self-exclusion (6 months, 1 year, 5 years, or permanent). Requests are processed within 24 hours. During this period, you will not be able to register a new account.
Answer the following questions honestly. This is not a formal test, but it can help you assess your relationship with gaming activity.
Have you ever played longer than you planned and found it difficult to stop even when you were aware of it?
Have you ever borrowed money or sold belongings to fund your betting?
Has your gaming activity caused problems in your relationship with your partner, family, or friends?
Have you ever played to escape feelings of sadness, work stress, anxiety, or personal problems?
Do you chase losses — continuing to play with bigger bets after losing in an attempt to win back the money you've lost?
Have you ever hidden or lied about how much time or money you've spent on gaming?
If you answered "yes" to two or more of the questions above, we encourage you to contact the once69 support team or activate one of the control tools available in your account. No decision you make will be judged.
If you or someone you know needs help with a gambling problem, don't wait. The once69 support team is trained to assist you in a way that respects your privacy and dignity. We don't judge — we're here to help.
Register a once69 account and enjoy a safe, fair, and responsible gaming experience. All control tools are available in your account from day one, completely free.