Once69 takes user privacy seriously. This page clearly explains the types of data we collect, how it is used, and the protective measures we take to keep your information safe at all times.
This is the foundation of how we handle every user's personal data with full accountability.
All data transmitted between your device and once69 servers is protected with 256-bit SSL encryption. This ensures your personal and financial information cannot be intercepted by third parties while in transit.
Once69 only collects data that is strictly necessary to provide our services. We do not collect irrelevant or excessive information — every piece of data requested has a clear and legitimate purpose.
Once69 does not sell, rent, or share users' personal data with third-party advertisers or marketing companies. Your data belongs to you — we only manage it on your behalf.
We clearly explain how each type of data is used. No confusing technical language or hidden terms. If you have questions about your data, our team is ready to help.
Once69 users have the right to access, correct, or request deletion of their personal data at any time. We provide a straightforward and responsive process for all data-related requests.
Personal data is retained only for as long as necessary for the stated purpose or as required by law. Once the retention period expires, data is securely deleted from our systems.
This Privacy Policy describes how once69 manages personal data. By using our platform, you agree to the collection and use of information as outlined here. Please read carefully before completing your registration.
Once69 ("we", "Platform") is committed to protecting the privacy of every user who accesses our services through the once69.net website and its associated mobile apps. This Privacy Policy explains how we collect, store, use, and protect your personal information.
We understand that trust is the foundation of a healthy relationship between a platform and its users. That is why we take a transparent and responsible approach to every aspect of data management — not merely to meet legal requirements, but because we genuinely respect your privacy as a user.
This policy applies to all information collected through the once69 platform, including during registration, gameplay, financial transactions, and interactions with our customer support team.
Once69 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Identity & Contact Information:
Identity Verification (KYC) Information:
Financial & Transaction Data:
Technical & Usage Data:
Once69 does not store credit card numbers or payment card details directly. All payment processing is handled by payment processors with internationally recognized security certifications.
Every piece of data collected by once69 is used for a specific and legitimate purpose. Below is a summary of how data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity & Contact | Account management, communications and identity verification | Contract performance |
| KYC | Anti-money laundering compliance | Legal obligation |
| Finance | Processing deposits, withdrawals and bonus management | Contract performance |
| Technical | Security, fraud detection, and platform improvement | Legitimate interest |
| Game History | VIP programme, personalised promotions and responsible gaming compliance | Legitimate interest / Consent |
Once69 does not use user data for any purpose not stated here without first obtaining explicit consent. If we need to use your data for a new purpose, you will be informed and given the opportunity to decline if that purpose relies on your consent.
Once69 does not sell users' personal data. However, there are limited situations where we need to share data with certain parties to enable our services to function properly:
All third parties involved in handling once69 user data are bound by strict confidentiality agreements and must comply with data protection standards equivalent to our own policy.
Once69 will never sell or transfer user data to advertisers, data brokers, or marketing companies without explicit consent. If you receive any unsolicited communication claiming to be from once69, please report it to our support team.
Once69 continuously invests in security infrastructure to ensure user data is protected against unauthorized access, loss, or leakage. Key security measures we employ include:
While we take all reasonable steps to protect your data, no system is entirely risk-free. We therefore encourage users to also take personal protective measures, such as using strong passwords and not sharing login credentials.
Once69 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The cookies we use include:
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Analytics and performance cookies can be disabled without impacting the core features of once69.
As a once69 user, you have the following rights regarding your personal data. All requests can be submitted to our support team and will be processed within 30 business days:
You have the right to request a copy of all personal data we hold about you in a readable format.
If any of your data is inaccurate or outdated, you may request a correction at any time.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes, including marketing communications.
You may request an export of your data in a structured, reusable format if you wish to switch platforms.
You may request a temporary restriction on the processing of your data while a data-related dispute is being resolved.
Once69 retains users' personal data only for as long as necessary to fulfill the stated purposes, or as required by applicable laws and regulations in Malaysia.
Once the designated retention period expires, data is securely deleted using methods that ensure it cannot be recovered.
The once69 platform is for adult users aged 18 and above only. We do not target underage children and teenagers, and we do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on once69 without authorisation are urged to contact our support team immediately.
Once69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new service requirements, or relevant legal developments. The "Updated" date at the top of this page will be revised whenever any changes are made.
For significant changes that materially affect how we process user data, we will notify active users via email or in-app notification at least 14 days before the changes take effect. This gives you sufficient time to review and decide on your continued use of the platform.
Continued use of the once69 platform after any Privacy Policy changes are published will be considered acceptance of the updated policy. If you do not agree with the changes, you may request account closure before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by once69, please contact our team through the following channels:
Our team will respond to all privacy-related enquiries within 5 business days. For more complex data deletion or export requests, the full process may take up to 30 business days in accordance with the timeframes permitted under applicable data protection laws.
Once69 builds trust through transparency and a genuine commitment to data security. Register today and enjoy a safe, fair, and fun gaming experience.